Frequently Asked Questions (FAQs) - Naw Mart
Welcome to Naw Mart’s FAQ section. Here, we address common questions to help you shop with confidence for our authentic Shilajit, premium dry fruits, and natural health products.
General Questions
1. What is Naw Mart?
Naw Mart is an online store dedicated to providing high-quality Shilajit, dry fruits, and health-focused products to support your wellness journey.
2. Where are your products sourced from?
We carefully source our products from trusted suppliers who prioritize quality and sustainability. For example, our Shilajit is harvested from the pristine Himalayan mountains.
Shipping and Delivery
3. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping fees and delivery times vary based on your location. Check our shipping policy for details.
4. How long does delivery take?
Orders within the country typically take 3-5 business days. International shipping may take 7-14 business days, depending on the destination.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.
Orders and Payments
6. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment gateways to ensure a hassle-free shopping experience.
7. Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of placement. Please contact our support team at support@nawmartb.com for assistance.
Returns and Refunds
8. What is your return policy?
We offer a 7-day return policy. Products must be unused, unopened, and in their original packaging to qualify. Check our Return Policy page for more details.
9. How do I request a refund?
Contact us at returns@nawmartb.com with your order details, and our team will guide you through the process.
Products
10. What is Shilajit, and how do I use it?
Shilajit is a natural resin packed with minerals and fulvic acid, known for boosting energy, immunity, and overall wellness. Dissolve a small pea-sized portion in warm water, tea, or milk and consume daily.
11. Are your dry fruits organic?
Yes, we prioritize offering organic and premium-quality dry fruits that are free from artificial additives or preservatives.
Account and Support
12. Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your details, and enjoy a faster shopping experience.
13. How can I contact Naw Mart?
You can reach us via email at support@nawmartb.com or Whatsapp us at +92-32255-3934-3-NAW. Our customer support team is here to help.
Miscellaneous
14. Do you offer bulk discounts?
Yes, we offer special pricing for bulk orders. Contact us at sales@nawmartb.com or Whatsapp Now for more information.
15. How can I stay updated on offers and new products?
Subscribe to our newsletter and follow us on social media to receive updates on the latest deals, new arrivals, and wellness tips.
Instagram =@nawmartshop
Facebook= @Nawmart
If you have additional questions, feel free to contact us. Thank you for choosing Naw Mart for your health and wellness needs!
